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RESTORE POLICIES

DATA PRIVACY POLICY

INFORMATION WE COLLECT

  1. Personal Information: We collect personal information that you provide to us directly, such as your name, email address, phone number, and payment information when you make a purchase or sign up for our newsletter.

  2. Usage Data: We collect information about your interactions with our website and services, including IP address, browser type, pages visited, and other usage data.

  3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our site and enable us to personalize your experience.

HOW WE USE YOUR INFORMATION

  1. To Provide Services We use your personal information to process transactions, manage your orders, and provide customer support.

  2. To Improve Our Services: We analyse usage data to improve our website, products, and services, ensuring a better customer experience.

  3. Marketing and Communication: With your consent, we may use your personal information to send you promotional materials, newsletters, and updates about our products and services. You can opt-out of these communications at any time.

  4. Legal Compliance: We use your personal information to comply with legal obligations, prevent fraud, and ensure the security of our services.

HOW WE SHARE YOUR INFORMATION

  1. Service Providers:​ We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes we specify.

  2. Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities.

  3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

 

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

YOUR RIGHTS

  1. Access and Correction:​ You have the right to access and correct the personal information we hold about you. You can update your information by contacting us directly.

  2. Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

  3. Objection and Restriction: You have the right to object to the processing of your personal information or request restrictions on its use.

  4. Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

  5. Withdraw Consent: If you have given consent for the processing of your personal information, you have the right to withdraw your consent at any time.

COOKIES POLICY

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. You can manage your cookie preferences through your browser settings.

CHANGES TO THIS POLICY

We may update this Data Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this page.

CONTACT US

If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact us via email: hello@restore.cafe

By using our services, you acknowledge that you have read and understood this Data Privacy Policy and agree to the collection and use of your personal information as described herein.

 

 

ETHICAL MARKETING POLICY

At Restore, we are committed to upholding the highest standards of integrity and honesty in all our marketing efforts. Our Ethical Marketing Policy outlines our commitment to responsible marketing practices that respect our customers and the broader community.

  • Honesty and Transparency: All marketing materials, including advertisements, promotions, and product descriptions, will provide accurate and truthful information. We will not engage in deceptive or misleading practices.

  • Respectful Content: We will ensure that all marketing content is respectful and inclusive, avoiding any language or imagery that could be considered offensive or discriminatory.

  • Clear Communication: Promotional offers, discounts, and terms and conditions will be clearly communicated to avoid any confusion. We will provide all necessary information for customers to make informed decisions.

  • Sustainable Practices: We will promote our sustainability initiatives truthfully and will not engage in greenwashing. Our marketing will accurately reflect our environmental practices and goals.

  • Customer Privacy: We are committed to protecting customer privacy. Personal data collected for marketing purposes will be used in accordance with our Data Privacy Policy and applicable regulations.

  • Feedback and Accountability: We welcome customer feedback on our marketing practices and are committed to addressing any concerns promptly. We will continuously review and improve our marketing strategies to align with our ethical standards.

ETHICAL ADVERTISEMENT POLICY

Restore's Advertisement Policy ensures that all advertising activities are conducted in a manner that is ethical, respectful, and compliant with relevant laws and regulations.

  • Compliance with Laws: 
    All advertisements will comply with local, national, and international advertising laws and regulations.

  • Accuracy:  Advertisements will accurately represent our products, services, and pricing. We will not exaggerate benefits or make false claims.

  • Cultural Sensitivity: Advertisements will be culturally sensitive and considerate of diverse audiences. We will avoid stereotypes and discriminatory content.

  • Environmental Responsibility: Advertising materials will be produced in an environmentally responsible manner. We will minimise the use of non-recyclable materials and consider digital advertising to reduce waste.

  • Endorsements and Testimonials: Any endorsements or testimonials used in advertisements will be genuine and based on real customer experiences.

CUSTOMER ENGAGEMENT POLICY

Restore Cafe values meaningful and respectful interactions with our customers. Our Customer Engagement Policy outlines our approach to building positive relationships with our customers.

  • Respectful Interaction: We will treat all customers with respect and courtesy, ensuring a welcoming and inclusive environment for everyone.

  • Responsive Communication: We will respond to customer inquiries, feedback, and complaints promptly and professionally. Our goal is to resolve any issues to the customer's satisfaction.

  • Engagement Platforms: We will use various platforms, including social media, email, and in-person interactions, to engage with our customers. We will ensure that our communication is consistent and aligned with our values.

  • Customer Feedback: We actively seek and value customer feedback. Feedback mechanisms will be easily accessible, and we will use this information to improve our products, services, and overall customer experience.

  • Privacy and Security: We will protect customer data in all engagements. Personal information will be handled in accordance with our Data Privacy Policy and will not be shared without consent.

  • Community Involvement: We encourage customers to participate in our sustainability and community initiatives. We will promote these efforts and provide opportunities for customer involvement.

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